Help Center

We offer a wide range of sizes to fit every body type, from petite to plus size. Each product page includes a detailed size chart to help you find your perfect fit before you buy.

We offer free shipping on all orders over Dhs. 150. Standard delivery within the Oman typically takes 2–5 business days, while international orders may take 7–14 business days depending on your location.

Once your order is placed, it's processed within 1–2 business days and shipped from our warehouse. You'll receive a tracking number by email as soon as your package is on its way, so you can follow its journey right to your door.

Popular styles are restocked regularly. Sign up for our newsletter or turn on product notifications to be the first to know when your favorite piece is back in stock.

We accept all major credit and debit cards (Visa, Mastercard), as well as cash on delivery in select regions. All transactions are processed through a secure, encrypted checkout.

Yes. Our checkout is fully secured with SSL encryption, and we never store your full card details. Your payment information is processed safely through trusted, PCI-compliant payment gateways.

Prices are displayed in Dhs. (AED), but your bank may convert the amount to your local currency at checkout depending on your card issuer and location.

Yes, simply enter your promo code in the designated box during checkout before completing your payment. Only one discount code can be applied per order.

We accept returns within 14 days of delivery on unworn, unwashed items with original tags attached. For hygiene reasons, intimate apparel such as bras and panties cannot be returned unless faulty.

Head to our Contact Us page or email help@banzstore.com with your order number to start a return or exchange. Once we receive your item back, please allow 3–5 business days for your refund to be processed.

If your order hasn't been shipped yet, contact us as soon as possible and we'll do our best to update or cancel it. Once an order has shipped, it can no longer be changed.

We're sorry for the inconvenience! Please email help@banzstore.com within 48 hours of delivery with photos of the item, and we'll arrange a free replacement or refund right away.

Yes, we ship to select countries worldwide in addition to the UAE and Oman. Shipping costs and delivery times will be calculated at checkout based on your address.

No, you can check out as a guest. However, creating a free account lets you track orders, save your details for faster checkout, and build a wishlist.

Once your order ships, you'll receive a confirmation email with a tracking link. You can also check your order status anytime by logging into your account.

You can reach us by phone at +968 7844 2847, email at help@banzstore.com, or through our Contact Us page — our team is happy to help with any questions.